Children's Rights Alliance, trading as Children's Rights Queensland (hereafter "Children’s Rights Queensland"), is committed to protecting the privacy and confidentiality of your personal information.

This Privacy Policy outlines how we handle your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and how we maintain compliance with relevant Australian legislation. This policy was last updated in July 2025.

"Personal information" is any information or opinion that can identify you. This includes, but is not limited to, your name, contact details, and any other information we may collect directly from you.

Depending on the type of relationship you have with Children's Rights Queensland (e.g., member, client, donor, participant, job applicant, employee, volunteer, or potential volunteer), we may collect the following types of personal information:

• Contact details (name, address, email, phone number)
• Demographic information (e.g., date of birth, gender)
• Payment details (e.g., bank account or credit card information for membership or service payments)
• Employment-related information (e.g., references, previous employers)
• Sensitive information (e.g., health details, ethnicity, religious beliefs, criminal history) as required for our programs, with your explicit consent.

Sensitive information will only be collected where it is necessary and relevant to the services we provide and where you have given your consent. We will not collect sensitive information without your consent, except where permitted or required by law.

Additionally, we may collect information from you that is not personally identifiable, such as your marketing preferences and website usage data.

We generally collect personal information directly from you, unless it is unreasonable or impractical to do so.

This can occur in various ways:

• When you visit our website or access our services
• Through forms, emails, or phone conversations with our staff
• When you attend events or participate in promotions, programs, or competitions
• Through interactions with our social media platforms
• By publicly available sources or third-party services

We use cookies and similar technologies on our website to enhance your experience and track site usage. These cookies may collect data such as IP addresses, the pages you visit, and the time spent on the site. This data does not identify you personally and is used to improve website functionality and performance.

We may also gather information from our social media platforms, but we are not responsible for the collection or use of personal information on third-party platforms.

We store your personal information securely in electronic or hard copy form. Our electronic data is stored on secure servers, while paper records are kept in locked files.

We ensure appropriate safeguards are in place to protect your data from misuse, loss, and unauthorised access.

We collect personal information for the following purposes:

• To provide you with services and programs
• To manage membership, donations, and event registrations
• To communicate with you about our programs, services, and events
• For research, evaluation, and reporting
• To comply with legal or regulatory obligations

We may also use your personal information to send you marketing communications about our services, products, or events. You may opt out of these communications at any time by following the opt-out instructions provided.

Your personal information may be disclosed to:

• Our employees, contractors, and service providers to fulfill our obligations
• Our business advisors (e.g., accountants, auditors, lawyers)
• Third-party suppliers or partners as part of our operations
• Regulatory bodies or law enforcement agencies as required by law

We will not sell or rent your personal information to any third party.

Children’s Rights Queensland takes reasonable steps to protect your personal information. Data collected through our website is stored in a secure globally used customer relationship management system with restricted access. However, as the internet is not entirely secure, we cannot guarantee the absolute security of data transmitted online. We encourage you to take precautions when sharing personal information over the internet.

You have the right to request access to and correction of your personal information. To make a request, please contact our Privacy Officer using the details below. We will provide access to your personal information where permitted by law.

If you believe your privacy has been compromised, please contact us, and we will investigate your complaint. We aim to respond within 7 business days, but more complex issues may take longer.

Children’s Rights Queensland may send you direct marketing communications regarding our programs, services, and events. If you no longer wish to receive marketing communications, you can opt out by contacting us or following the unsubscribe instructions included in the communications.

For any questions regarding this Privacy Policy or to access, correct, or delete your personal information, please contact the Children’s Rights Queensland Privacy Officer at info@childrensrightsqld.org.au.

• Approval: Approved by the Child Rights Alliance Inc. Leadership Team.
• Review: This policy will be reviewed every two years. Feedback from children, families, and stakeholders will guide updates.