The Children's Rights Alliance Inc. believes listening is at the heart of upholding children’s rights. Whether you’re sharing a positive experience, suggestion, or concern, about our work your feedback helps us learn, improve, and grow.

We are led and managed by volunteers, so while we aim to respond as quickly as possible, we ask for your patience. We will try to acknowledge all feedback and complaints within three business days. 

🟢 What is Feedback?

Feedback is information about your experience with our programs, services, or team. It may be positive or offer suggestions for improvement.

🔴 What is a Complaint?

A complaint is a formal concern about something that didn’t meet expectations, including actions or behaviours of our team, services, or operations.

Children are encouraged and supported to share their thoughts, ideas, or concerns. Your voice matters.

You can share your feedback in a way that feels right for you:

✍️ Fill out our child-friendly feedback form – you or a trusted adult can help you and upload it on your behalf (email us to obtain the form)

💌 Ask an adult to email us your message

🗣️ Speak to one of our team members in person if you feel comfortable

To provide feedback or submit a complaint, please complete the form below:

1. Acknowledgment
   You’ll receive confirmation that your submission has been received.

2. Review & Investigation
   Complaints will be reviewed fairly and, if needed, investigated by the appropriate team member or leader.

3. Outcome & Resolution
   You will be informed of the outcome, any actions taken, and options to appeal if you're not satisfied.

4. Escalation (if needed)
   You may escalate unresolved issues to external bodies such as:

• Queensland Ombudsman: https://www.ombudsman.qld.gov.au/

• Australian Human Rights Commission: https://humanrights.gov.au/

• Office of the Australian Information Commissioner (OAIC – for privacy concerns): https://www.oaic.gov.au/privacy

We comply with the Privacy Act 1988 (Cth) and protect your personal information.

Our approach is guided by the following principles:

• Respect and Fairness

• Transparency

• Confidentiality

• Timeliness

• Continuous Improvement